Customer Service Agent (Undergraduate considered)

Axiom Software Solutions Ltd
08 Feb 2018
15 Feb 2018
Job Type
Contract Type
Full Time

Customer Service Agent (Undergraduate considered)

0 to 6 months experience in a similar industry/job. Preferably Exposure to Water and Utilities Domain Else Telecom Domain, Experience in Customer Services is vital with exposure to CSAT driven performance is a must for experienced candidates.

Communication Skill required- Good verbal and written communication skills with Decent Analytical & Judgmental Skills.

Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) -

Customer service orientation
Ability to use the phone system
Customer Service Skill
Working knowledge of PCs eg MS Office with good keyboard skills
Correct construction of sentences and Grammatically correct English
Excellent Listening skills
Ability to work in a team aiming to achieve daily set targets.
Ability to interact with internal & external customer while seeking information.
Candidate should possess fair written skills for business to business interactions & good secondary research skills.
Excellent English communication skills (verbal and written) with neutral accent
Active listening skills
Reasonable analytical skills
Situation handling skills
Good motivational fit (job, organization, location)
Willing to work on shifting schedules, overtime(paid) as may be required by business exigencies

Setting up customer accounts, process bills for residential customers, contact customer for missing information/to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, payment posting, general query.
Access Customer's support needs and handle/route accordingly.
Use knowledge acquired during training and prior experience to resolve issues.
Identify and provide input on unique or recurring customer problems.
Ensure adherence to rules to resolve query.
Setting up new customers & processing move outs/Billing for residential & commercial customers/Scheduling service requests for meter reads/Credit Handling/Payment Posting/Customer Complaints.
Ensuring standard operating procedure is followed.
Contacting customers to re-schedule missed appointments/missing customer information.
Deliver excellent customer service and ensure customer satisfaction in transactions
Handle inbound, and/or outbound, and/or non-voice transactions according to defined quality, standards, policies and procedures & Ensure accurate documentation of each transaction
Attend to customer queries, concerns and complaints and provide first time call and/or transaction resolution
Escalate transactions to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured