Customer Service Agent

The SmartList
United Kingdom
07 Feb 2018
02 Mar 2018
Job Type
Contract Type
Full Time
Customer Service Agent


Emtelle is a world class provider of infrastructure solutions covering the telecommunications, electricity and water industries.

Our Hawick and Jedburgh factories, located in the Scottish Borders, are centres of expertise for duct and sub duct, optical cable, air blown fibre and other extruded polymer products.

An exciting new opportunity exists to be come an integral part of our Customer Services team.

Working in a fast moving environment, the person we appoint will be expected to operate and thrive within a busy sales environment.

Previous experience in a customer service role (face to face or in a contact centre) would be highly desirable but not essential.

The successful candidate will need to be able to articulate and demonstrate the following experience and skills in a customer services role.

  • Experience in customer service activity.

  • Problem solving and call handling experience.

  • Ability to effectively interact with team members at all levels of the organisation.

  • Ability to work with/communicate effectively to internal and external clients.

Core Competencies:
  • Confident clear and professional telephone manner (voice, language and rapport building).

  • You should possess the ability to demonstrate the following range of call management skills, Active Listening, Questioning & Summarising, Identifying needs and matching solutions and process to them and Opening and Closing the call.
  • Excellent PC & typing skills with strong Excel, Word and Database qualifications or experience.

  • Excellent written and verbal communication skills as well as the ability to work under pressure using their own initiative.
The closing date for this vacancy is 22nd February 2018

For further details and an application form please click the apply now button.

No agencies please