Extended Range Account Manager (6-month secondment)

Recruiter
Tesco
Location
Welwyn Garden City
Salary
Competitive
Posted
06 Feb 2018
Closes
06 Mar 2018
Sector
Technical
Job Type
Manager
Contract Type
Permanent
Hours
Full Time

Package

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

* An annual bonus scheme which you can achieve up to 3.5% of base salary
* Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
* Holiday starting at 20 days plus a personal day
* A retirement savings plan - 4%-7.5% contribution rate
* Life Assurance - 5 x contractual pay
* Buy As You Earn Scheme
* Save As You Earn Scheme
* Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
* Deals and Discounts through many other external businesses

Main Responsibilities

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role's key responsibilities and measures:

Ensuring third parties provide great customer service by raising performance and process issues, and supporting the development and implementation of performance improvement plans.

Educating, training and supporting third parties to ensure technical and operational requirements are met, so they can successfully and independently manage their business on the platform.

Prioritising and utilising account management resources to deliver exceptional service to third parties within agreed service levels.

Solving problem by using data to understand issues, uncovering business trends and patterns, driving internal teams and third parties to resolve issues.

Working cross functionally with various teams to help unblock issues and improve service levels for partners.

Managing support requests from third parties, ensuring that any delays or escalations resulting from other support teams are resolved and addressed.

You will play a key role within the wider team to help support, coach and develop the business and colleagues

Taking a leading role in continuous improvement and helping to drive development of Partner Account Management.

Following our Business Code of Conduct and always acting with integrity and due diligence

Ideal Candidate

You'll need to have demonstrated experience of:

-Process Improvement
-Decision Making
-Building and managing strong relationships with internal and external parties
-An ability to multi-task and prioritise
-An understanding of third party supplier and fulfilment processes
-Experience in a general merchandise operations environment
-Basic knowledge of systems; OMS; ATG; PIM; Zendesk ticket management
-Excel; PowerPoint

Personal:

-Good Communication skills
-Attention to detail
-Team Player
-Planning and Organisational skills
-Ability to work in a fast paced environment